Frequently Asked Questions
Everything you need to know about our premium loose-leaf teas and Edinburgh deliveries.
Where do you ship your tea products?
We ship our premium tea blends worldwide. Within the UK, we offer standard and express delivery options, with free shipping available on orders over a certain value. International shipping rates are calculated at checkout based on the destination.
Are your tea bags plastic-free?
Yes, sustainability is important to us. Our pyramid tea bags are made from cornstarch-based material, which is biodegradable and 100% plastic-free, ensuring you get a clean brew that is kind to the environment.
How should I store my loose-leaf tea to keep it fresh?
To maintain the delicate flavor profiles and aroma, we recommend storing your tea in a cool, dry place away from direct sunlight, heat, and strong odors. Our airtight tea caddies are ideal for preserving freshness.
Can I click and collect from your Edinburgh location?
Absolutely. During the checkout process, you can select 'Local Pickup' to collect your order directly from our Edinburgh warehouse. You will receive an email notification as soon as your order is ready for collection.
What is your return policy for food and drink items?
Due to food safety and hygiene regulations, we cannot accept returns on opened tea products. However, if there is an issue with your order or if a product is faulty, please contact our customer service team within 14 days for a replacement or refund.
Do you offer wholesale opportunities for cafes and restaurants?
Yes, PekoeTea provides wholesale supply for hospitality businesses. We offer a wide range of loose-leaf teas, training, and equipment. Please contact our wholesale department via the dedicated link in our footer for more information.