Returns & Refunds Policy

At PekoeTea Edinburgh, we want you to be completely satisfied with your purchase; however, due to food safety regulations, we can only accept returns on non-perishable items and unopened, sealed tea products within 14 days of delivery.

Return Process

• 1.
  Contact Our Team

  Email our Edinburgh shop within 14 days of receiving your order with your order number and the reason for the return request.

• 2.
  Prepare Your Package

  Ensure items are in their original, unopened packaging and securely packed to prevent damage during transit back to our warehouse.

• 3.
  Ship the Item

  Send the package back to our designated Edinburgh address using a tracked shipping service to ensure safe and documented delivery.

• 4.
  Receive Your Refund

  Once we inspect the returned items, we will process a refund to your original payment method within 5-7 business days.